The Mission of the Ombudsman Program is to serve as an advocate for older persons receiving long-term care services. Local Ombudsmen provide older Virginians and their families with information, advocacy, complaint counseling, and assistance in resolving care problems. The program also represents the interests of long-term care consumers before state and federal government agencies and the General Assembly.
Provides information and leadership on federal and state regulatory and legislative policy development and models and strategies to improve nursing home care and life for residents.
